IMPORTANT SERVICE DESK ANNOUNCEMENT:
As part of The Weston Group, AncarB and Adept4 coming together as one organisation we have been keen to ensure that our customers enjoy the full benefits of our expanded team and resources. We are therefore introducing a new single point of contact for all Service Desk related enquiries.
As of Monday 21st November we are changing our Service Desk details as to how our customers can contact us. Customers can raise IT Support Calls or Service Requests by contacting our Service Desk on 0808 252 4444 or by emailing email@example.com.
Itís important to know that the same local, efficient Technical Support Teams that youíre familiar with will continue to provide proactive feedback on both new and existing tickets. This change will allow us to leverage a new ticketing system, AutoTask, where you will be automatically emailed a ticket reference number which should be used when requesting feedback. We believe that a move to this platform will allow us to continue to deliver the same high level of support, whilst providing some future proofing and improved performance statistics.
We have also improved the escalation process so should you feel the need to escalate an incident or request for any reason, simply emailing firstname.lastname@example.org will ensure that our Operations Management Team are there to help.
Available below are some documents which provide you with all the information you need in regards to the new improved service support which your business will start to receive which we strongly encourage you to take the time to read through. If you would like to use our Service Desk Portal please contact our Service Desk Team using the methods above to get your account setup and activated.
We are also merging the three business brands into one. Over the coming months you will see a gradual shift towards the new Adept4 brand.
Should you have any questions please donít hesitate to contact the Adept4 Service Desk or your Technical / Account Manager contact.